If there is ever a moment to do what you love, that moment is now


Reach Higher. Reach Further. Reach HER.

Director, Operations, Cincinnati, OH

Reports To: Chief Operations Officer

Status: Full Time -Salaried, Exempt

Location: 3908 Miami Road Cincinnati, Ohio 45227

Who is Ms.Medicine? Ms.Medicine is not an average company. Nor do we intend to become one.

We are elevating the standard of care for women by leveraging an elite national network of women’s health providers who practice evidence-based care with a commitment to service and access. 

Serving our patients is at the heart of what we do and is our number one priority.

We believe healthcare providers deliver the best care when they have time and resources. Our model helps them to work effectively to take exceptional care of women. The result is primary care that becomes more efficient, more personalized, and ultimately better for the patient, the health systems they use and their insurers. 

We are proud of the model we have built, and we hope to add even more options in the future that will continue this important work. We want Ms.Medicine to become a significant player in the women’s health space. That takes time and talent.

Our teammates are everything. We are focused on attracting and leveraging the talent of exceptional clinicians and businesspeople. We have some of the most brilliant stars in their fields who were attracted to us because of how we are changing healthcare. For good.

Patients trust us to help them with their most important asset: their health. Our model is the best one we know of. We work hard to ensure women are cared for in the way they deserve with all their health needs being met by a team of providers that are relentless in their passion.


Summary: Essential Duties and Responsibilities include the following – of note, as a young start up, other duties will be assigned.

The Director of Operations is accountable for the administrative and clinical services for one or more physician office sites including establishment of the Ms.Medicine standards for the units and monitoring of the quality of patient care at those sites. Responsible for overseeing operations of all practice units and ensuring units operate according to established standards.

Key responsibilities include but are not limited to:

  • Management of all duties related to opening a provider practice
  • Assistance with hiring of clinical staff at Ms.Medicine locations
  • Provision of practice operations consulting for the life of the provider contract
  • Obtain skills to be Super User for iPatientcare electronic medical record


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Competencies:

  • Extensive experience in practice operations from site scouting to practice sale
  • Staff management and development
  • Proven record in patient experience/customer service
  • Extensive knowledge of our business, industry and competitive landscape
  • Ability to reach and relate to all levels within a provider organization
  • Effective communication and presentation skills
  • Ability to deliver clear, concise and well written communication
  • Excellent oral communication skills
  • Works collaboratively with others to drive results
  • Critical thinking skills
  • Clinical operations knowledge
  • Experience with use of at least one electronic medical record

Travel: Travel of approximately 50% required

Education and/or Experience: Bachelor’s degree (B.A. or B.S.) from four-year college or university required, master’s degree (MBA, MHA, MSN, MPH) preferred.  Five or more years related ambulatory care operations.

Language Skills: Ability to read and interpret documents such as regulatory documents, basic legal contracts, and operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Financial Skills: Ability to interpret P/L statements and balance sheets.  Basic accounting skills required.  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Computer Skills: To perform this job successfully, an individual should have experience in Microsoft Outlook, Word, and Excel. Typing skills should be a minimum of 55 wpm.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Ms.Medicine provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ms.Medicine complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Ms.Medicine expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ms.Medicine’s employees to perform their job duties may result in discipline up to and including termination.

TO APPLY: Please send cover letter, resume and three references to [email protected].